Check-in 3 PM, Check-out 11 AM. These targets are slightly flexible except where other bookings limit
the amount of time available for cleaning and preparation of rooms. Prior to arrival, guest should contact Timpcreek's
onsite manager to decide upon when and where to meet. If needed, help with luggage and parking is available,
as well as assistance for guests unfamiliar with features unique to their cottage or cabin. Timpcreek's informed
staff is also available to schedule and book activities sponsored by the Sundance Resort. Care
to plan a horseback adventure, set up a time for family ski lessons, take part in a fly fishing expedition,
join a craft class, make a spa appointment, arrange a lazy float trip down the Provo river, rent a mountain
bike, reserve a dining table at the Foundry Grill or Treeroom....we are there to make it happen
Cancellation Policy - Except for certain seasonal bookings, most reservations require a minimum deposit of 50%
(but not less than $200) made through PayPal using a credit card or bank as funding source. Balance is due at the
time of check-in and is subject to Utah State and Room tax (approximately 10.5% total). Personal checks, cash and credit cards
are accepted through PayPal.
In the event of cancellation, 20% (or $200 whichever is greater) of the deposit is not refundable. However, 90% of
the money received may be applied to another booking period provided the cancellation occurs more than 60 days prior to the
reservation start date. For cancellation within 60 days of the start date, the amount applied to another reservation
will depend upon whether the cancelled unit can be re-booked within the time frame following cancellation.
There is no penalty for rearranging start and end dates, length of stay or shifting the time frame a few days one way or the
other.
Where the cancelling party elects not to apply the deposit to an alternative reservation, the amount to be returned will
be 50% of all amounts in excess of 20% (or $200 whichever is greater) of the deposited amount for cancellations between
60 and 90 days of the start date, and 75% of all amounts in excess of 20% (or $200 whichever is greater) of the deposited
amount if cancelled more than 90 days prior to the scheduled start date. Timpcreek reserves the right to
impose special conditions for reservations that involve holiday time frames or long term occupancy* or to apply a free upgrade
if a unit is not available or becomes unavailabe due to a booking error or management implimented change.
Extra Persons - Rates are based upon length of stay and number of occupants. To avoid surcharges or other penalties,
it is imparative that management be advised prior to arrival if you plan to have others join you at anytime during your
stay. Unless waived in advance, Guests are required to post a refundable security deposit to be applied for extraordinary
cleaning, breakage, stained carpets, smoking prohibitions, additional person charges or pet violations. Extensive
day visitation is considered equivalent to an extra occupant. Guests may not use units for family reunions, parties
or social gatherings unless the building has been rented in its entirity and the number of guests approved in advance.
Toddlers are not permitted by guests or visitors because of the proximity of the creek. Guests who plan to have
visitors with children must get management approval in advance. Unless waived, the minimum deposit is $500 for the Cassidy
Creek Cabin and $200 for each Timpcreek Suite. The deposit is payable by cash, certified check, credit card or
PayPal at the descretion of Timpcreek's management at the time of check-in. A greater amount may be required
in some circumstances. Said deposit will be returned at the time of check-out, or credited to guest's PayPal or credit
card account within 7 days if checkout occurs at a time which is inconvenient for management to be present. In
case of violations, Timpcreek will provide an accounting together with the return of any amounts in excess of the
cost to repair or correct the damages except where the violation is of a nature that involves prohibited conduct (pets or
smoking in rooms, intentional destruction of property, breach of the rules regarding day and night guests, or illegal
activities) in which case the entire damage deposit shall be retained in addition to any other remedies available to
compensate Timpcreek or its owners for the consequences of such activity.
Rates during holidays and special events will normally be higher by 10 to 50 percent. Rates for extended stays
(5 days or more) will normally be lower by 5 to 20 percent.
A $25 charge will be assessed if the check-in appointment is not kept (arrival tardy by more than
one hour). We know that some delays are unavoidable; we suggest calling at least one hour before the scheduled
time of arrival if delay is likely. Guests with special needs such as non allergen pillows, or having medical disabilities, mobility
problems or otherwise likely to require items not usually stocked, should inform Timpcreek's manager prior to check-in.
Requests to procure special items or to correct problems created by improper use of facilites that were fully explained
at the time of check-in (including, but not limited to the operation of TVs, BBQ, DVD, and HiFI) are subject to a travel-time
charge of $50/hour.
Recurrent guests booking a new reservation for 4 or more nights within one year of a previous stay of 7 or more nights
are eligible for a 10% discount.
*The reservation deposit for holidays (or time frames that are considered part of, or extensions of a holiday period,
president week(s) or film festival week is 50%. These deposits are non refundable, but 1/2 of the amount
on deposit may be applied to another time frame if the cancellation is received more than 60 days prior to the scheduled
start date and the unit can be rented to another party for an equal or greater rate and duration. For reservations
that fall within the Christmas, New Year and President's week time frames, the booking is required to be paid in full
at least 60 days prior to the scheduled arrival. For holiday reservations made within 60 days of the start date, the
deposit is 100%. The applicable damage deposit, however, is not due until check-in.
Unless otherwise specified, rates are quoted for one or two person. The charge for each additional guest is normally
$25/night Cassidy Creek Cabin hot tub is only available by special arrangement ( it is seasonal and requires special preparations).
Management
reserves the right to upgrade, without charge to the guest, any reservation to a more expensive unit where conflicts
have arisen or where for one reason or another a unit cannot be made rentable for the time period for which it has been
booked.. Management will not be liable where best efforts are made to accommodate and fulfill the terms of the listing
if the full amount of the deposit plus 10% thereof is timely returned to the guest after managements becomes aware
of the crises. Examples would be unusual winter conditions which freeze pipes and make the dwelling unusable; inadvertent
double booking of a unit; Inability of management to prep and clean the unit because of labor problems etc, These are exemplary
only, and are not inclusive.
Management shall not be liable where conditions beyond their control have prevented
the guest from arriving such as excessive snow, blocked highways, airline strikes, war, riots, illness and the like, in which
case the full amount of the deposit will be applied to a future booking by the guest.
All reservatins are subject to the Utah Sales and Transit Room Tax. The tax total is 10.5% as of
July 2009, whether or not this amount is quoted in the booking offer. This will be collected by Timpcreek management at the time of check-in
Sorry, No Smoking and No Pets
