Check-in  3 PM, Check-out 11 AM.  These targets are slightly flexible except where other bookings limit the amount of time available for cleaning and preparation of rooms.  Prior to arrival, guest should contact Timpcreek's onsite manager to decide upon when and where to meet.  If needed, help with baggage and parking is available, as well as assistance for guests unfamiliar with features unique to their cottage or cabin.    Timpcreek's informed staff can also help with booking events sponsored through the Sundance Resort.   Care to schedule a horseback ride,  schedule ski lessons, take part in a fly fishing expedition, join a craft class, make a spa appointment, arrange a lazy float trip down the Provo river, rent a mountain bike, reserve a dining table at he Foundry Grill or Treeroom....we are there to make it happen. 

Cancellation Policy - Except for certain seasonal bookings, most reservations require a minimum deposit of 50% (but not less than $200) made through PayPal using a credit card or bank as funding source.  Balance is due at the time of check-in and is subject to Utah State and Room tax (approximately 10.5% total). Personal checks, cash and credit cards are accepted through PayPal.     

In the event of cancellation, 20% (or $200 whichever is greater) of the deposit is not refundable.  However, 90% of the money received may be applied to another booking period provided the cancellation occurs more than 60 days prior to the reservation start date.  For cancellation within 60 days of the start date, the amount applied to another reservation will depend upon whether the cancelled unit can be re-booked within the time frame following cancellation.  There is no penalty for rearranging start and end dates, length of stay or shifting the time frame a few days one way or the other.

Where the cancelling party elects not to apply the deposit to an alternative reservation, the amount to be returned will be 50% of all amounts in excess of 20% (or $200 whichever is greater) of the deposited amount for cancellations between 60 and 90 days of the start date, and 75% of all amounts in excess of 20% (or $200 whichever is greater) of the deposited amount if cancelled more than 90 days prior to the scheduled start date.   Timpcreek reserves the right to impose special conditions for reservations that involve holiday time frames or long term occupancy*

Extra Persons - Rates are based upon length of stay and number of occupants.  To avoid surcharges or other penalties, it is imparative that management be advised prior to arrival if you plan to have others join you at anytime during your stay.  Unless waived in advance, Guests are required to post a refundable security deposit to be applied for extraordinary cleaning, breakage, stained carpets, smoking prohibitions, additional person charges or pet violations.  The minimum deposit is $500 for the Cassidy Creek Cabin and $200 for Timpcreek Suites.  The deposit is payable by cash, certified check, credit card or PayPal at the descretion of Timpcreek's management at the time of check-in.   A greater amount may be required in some circumstances.  Said deposit will be returned at the time of check-out, or credited to guest's PayPal or credit card account within 7 days if checkout occurs at a time which is inconvenient for management to be present.   In case of  violations, Timpcreek will provide an accounting together with the return of any amounts in excess of the cost to repair or correct the damages except where the violation is of a nature that involves prohibited conduct (pets or smoking in rooms, intentional destruction of property or illegal activities) in which case the entire damage deposit shall be retained in addition to any other remedies available to compensate Timpcreek or its owners for the consequences of such activity. 

Rates during holidays and special events will normally be higher by 10 to 35 percent. Rates for extended stays (5 days or more) will normally be lower by 5 to 20 percent.

 A $25 charge will be assessed  if the check-in appointment is not kept (arrival tardy by more than one hour).   We know that some delays are unavoidable; we suggest calling at least one hour before the scheduled time of arrival if delay is likely.  Guests with special needs such as non allergen pillows, or having medical disabilities, mobility problems or otherwise likely to require items not usually stocked, should inform Timpcreek's manager prior to check-in.   Requests to procure special items or to correct problems created by improper use of facilites that were fully explained at the time of check-in (including, but not limited to the operation of TVs, BBQ, DVD, and HiFI) are subject to a travel-time charge of $50/hour.

Recurrent guests booking a new reservation for 4 or more nights within one year of a previous stay of 7 or more nights are eligible for a 10% discount.

*The reservation deposit for holidays (or time frames that are considered part of, or extensions of the holiday period) is 50%.  These deposits are  non refundable, but 1/2 of the amount on deposit may be applied to another time frame if the cancellation is received more than 60 days prior to the scheduled start date and the unit can be rented to another party for an equal or greater rate and duration.  For reservations that fall within the Christmas, New Year and President's week time frames, the booking is required to be paid in full at least 60 days prior to the scheduled arrival. For holiday reservations made within 60 days of the start date, the deposit is 100%.  The applicable damage deposit, however, is not due until check-in. 

Unless otherwise specified, rates are quoted for one or two person.  The charge or each additional guest is normally $25/night.  Cassidy Creek Cabin hot tub is only available by special arrangement ( it is seasonal and requires special preparations).

 

Sorry, No Smoking and No Pets